We rely on an automated process to provide you with the fastest service possible. For this reason, an order can only be canceled if it is Pending Approval. Otherwise, our usual returns process is available for qualified items. The primary reason for this is that many of the products we carry are shipped directly from the manufacturer. To ensure prompt delivery the order is transmitted to them as soon as possible, making it near impossible to stop the shipment after they have received the order.
Timing is crucial when canceling an order. If you need to make a cancellation request please contact us immediately. No cancellations after 24 hours.
No changes can be made to orders once they have been submitted and approved, but we would be happy to enter an additional order for you.
Please Note: Items whose ‘Item Availability’ are marked ‘Custom’ or ‘Made to Order’ cannot be changed, canceled, or returned at any time.